Yes, we ship worldwide. Delivery fees and times vary by country and will be shown at checkout.

You can order directly through our website by selecting a rug or submitting a custom request.

Yes! We offer full customization for size, color, and pattern. Just share your preferences with us.

Custom rugs typically take4–6 weeks to craft, depending on complexity.

Yes, you’ll receive a confirmation email with your order details right after checkout.

We accept major credit cards, PayPal, and secure online payment gateways.

If your order hasn’t been processed, we can help you update the payment method just contact us.

Refunds are available based on the status of your order and whether it was customized. Please check our return policy.

Refunds usually take 5–10 business days. If delayed, our support team can assist with tracking it.

Ready-to-ship rugs are dispatched in 5–12 business days. Shipping time depends on your location.

Absolutely! A tracking link will be emailed to you as soon as your order is dispatched.

Contact us immediately with photos of the damage. We’ll help resolve the issue as quickly as possible.

You can reach us via our Contact page or email us directly at [your support email].

Yes! We’re happy to discuss your ideas and help you visualize your perfect rug before you order.

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We’re here to educate and guide you just reach out! We can explain different styles, origins, and meanings.