FAQ
We offer a variety of convenient payment options for your Moroccan rug purchase. You can securely pay with Visa, MasterCard, PayPal, and other major credit and debit cards. We also accept payments through bank transfers for your convenience.
Shipping times for Moroccan rugs depend on your location and the specific rug you’ve chosen. Typically, orders are processed within 1-3 business days. Once shipped, domestic orders within Morocco usually arrive within 2-5 business days, while international orders may take 7-14 business days. Please note that these are estimated delivery times, and actual delivery times may vary.
Customized Moroccan rugs are a special touch to your decor. The processing time for these unique pieces varies based on the complexity of your customization and the availability of materials. Generally, it may take between 3-6 weeks to craft and ship a customized Moroccan rug. Rest assured, we’ll keep you informed of the progress throughout the creation process.
Yes, absolutely! We provide tracking information for all orders, so you can monitor the status of your Moroccan rug from the moment it leaves our workshop to its arrival at your doorstep. You’ll receive a tracking number via email once your order is shipped.
Yes, we offer international shipping to bring the beauty of Moroccan rugs to customers worldwide. Please keep in mind that shipping times and fees may vary depending on your location. Customs and import regulations also apply, so we recommend checking with your local customs office for any potential duties or taxes.
We understand that every customer has unique preferences. If you have specific design or size requirements for your Moroccan rug, please feel free to reach out to us. We can discuss customization options to create a rug that perfectly matches your vision. Our skilled artisans will work closely with you to ensure your rug is tailored to your specifications.
To stay informed about our latest promotions and discounts, consider subscribing to our newsletter. You can usually find an option to subscribe on our homepage or during the checkout process. Additionally, you can follow us on social media platforms like Facebook, Instagram, and Pinterest for updates on special offers.
You can reach our customer support team by clicking on the “Contact Us” link at the bottom of our website. You can also send us an email at Contact@musmusrugs.com
or call us on whatsapp +18124954495. We’re here to assist you with any questions or concerns you may have.
You can see your order updates by clicking on : Track My Order