FAQ
Still Have Questions? We’re Here to Help! Contact Us
Everything You Need to Know Before You Buy a Moroccan Rug
How do I place an order for a Moroccan rug?
You can order directly through our website by selecting a rug or submitting a custom request.
Can I customize the size or design of my rug?
Yes! We offer full customization for size, color, and pattern. Just share your preferences with us.
How long does it take to make a customized rug?
Custom rugs typically take 4–6 weeks to craft, depending on complexity.
Will I get a confirmation after placing my order?
Yes, you’ll receive a confirmation email with your order details right after checkout.
What payment methods do you accept?
We accept major credit cards, PayPal, and secure online payment gateways.
Can I change my payment method after ordering?
If your order hasn’t been processed, we can help you update the payment method just contact us.
Do you offer refunds if I cancel my order?
Refunds are available based on the status of your order and whether it was customized. Please check our return policy.
What happens if my refund is delayed?
Refunds usually take 5–10 business days. If delayed, our support team can assist with tracking it.
How long does shipping take?
Ready-to-ship rugs are dispatched in 5–12 business days. Shipping time depends on your location.
Do you offer international shipping?
Yes, we ship worldwide. Delivery fees and times vary by country and will be shown at checkout.
Can I track my rug once it’s shipped?
Absolutely! A tracking link will be emailed to you as soon as your order is dispatched.
What should I do if my rug arrives damaged?
Contact us immediately with photos of the damage. We’ll help resolve the issue as quickly as possible.
How do I contact customer support?
You can reach us via our Contact page or email us directly at [your support email].
Is there support for design consultations?
Yes! We’re happy to discuss your ideas and help you visualize your perfect rug before you order.
How can I stay updated on promotions?
Sign up for our newsletter or follow us on Instagram to receive updates on sales and exclusive offers.
What if I need help understanding traditional Moroccan rug styles?
We’re here to educate and guide you just reach out! We can explain different styles, origins, and meanings.
Get in contact with MusmusRugs
If you’re a private customer or end user and have questions about our products, delivery, or any issues with your order, please feel free to reach out to us directly. We’re here to help!
For B2B requests, please feel free to contact us directly:
Email: contact@musmusrugs.com
Phone: +1 812-495-4495
Address: Hay Al Massar, N 595, Marrakesh 40000
Opening Hours: Monday – Saturday: 10am – 6pm
If you need to report a product defect, malfunction, or transport damage, please contact us directly:
Email: contact@musmusrugs.com
Phone: +1 812-495-4495
Address: Hay Al Massar, N 595, Marrakesh 40000
Opening Hours: Monday – Saturday: 10am – 6pm
