Delivery & Return

Delivery

We ship worldwide using trusted carriers: DHL, FedEx, Aramex, and UPS.

Shipping Options

  • Standard and Express shipping are available at checkout.

  • All orders include tracking.

Processing Time

  • Ready-to-ship rugs: Dispatched within 2–4 business days.

  • Made-to-order rugs: Production takes 20 to 40 days, depending on size and design.

Customs & Duties

International orders may be subject to customs fees or import taxes. These charges are the buyer’s responsibility.

Returns

We accept returns within 20 days of delivery.

How It Works

Please contact us before returning any item. We’ll guide you through the process.

Return Costs

  • If the item is damaged or not as described, we cover return shipping.

  • For other returns, return shipping is the buyer’s responsibility.

Non-Returnable Items

  • Custom and made-to-order rugs are non-returnable, unless damaged or significantly different from the listing.

Refunds

Refunds are issued to your original payment method after we receive and inspect the returned item. Processing time depends on your bank.

Need Help?

If you have questions about shipping, returns, or anything else, we’re here to help.

📧 Email: Contact@musmusrugs.com
📞 Phone/WhatsApp: +1 812 495 4495